Privacy Policy
Your privacy matters to us. This policy explains how RM Voygentas Pvt. Ltd. collects, uses, and protects your personal information when you use our services.
Last updated: April 2025
1. Information We Collect
We collect information you provide directly to us when you engage our services, fill out forms, book consultations, or communicate with us. This includes:
- Personal identification information: full name, date of birth, nationality, passport details
- Contact information: email address, phone number, residential and mailing address
- Financial information: payment details (processed securely; we do not store full card details)
- Immigration-related documents: passport copies, educational certificates, employment records, financial statements
- Communication data: messages, emails, and call records with our consultants
- Website usage data: IP address, browser type, pages visited, and referral URLs (collected automatically)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, process, and manage your visa and immigration applications
- To communicate with you about your application status, required documents, and service updates
- To comply with legal and regulatory obligations, including government reporting requirements
- To process payments and maintain billing records
- To send newsletters, promotional content, and immigration updates (with your consent)
- To improve our services, website functionality, and client experience
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With immigration authorities and government agencies of the destination country, as required to process your application
- With trusted service providers (translation agencies, courier services, attestation bodies) who assist us in delivering our services, under strict confidentiality agreements
- With payment processors to complete financial transactions, under PCI-DSS compliant security standards
- When required by law, court order, or other legal processes
- In connection with a business merger, acquisition, or sale — you will be notified in advance
- With your explicit written consent for any other purpose
4. Data Security
We take the security of your personal data seriously and implement industry-standard technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction.
These measures include SSL/TLS encryption for data transmission, secure servers with restricted access, regular security audits, and staff training on data protection.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining appropriate safeguards.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
Immigration-related documents may be retained for up to 7 years as required by applicable financial and legal regulations.
You may request deletion of your personal data at any time by contacting us, subject to our legal retention obligations.
7. Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Object: Object to processing of your data for marketing purposes
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Withdraw Consent: Withdraw consent at any time for consent-based processing
8. Third-Party Links
Our website may contain links to third-party websites (immigration authority portals, embassy websites, etc.). We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party sites you visit.
9. Contact Our Data Protection Team
For any privacy-related queries, to exercise your rights, or to report a concern, please contact us: